How SMSLY Protects Users

Trust & Security
Enforcement

Every message on our platform is subject to rigorous verification, real-time monitoring, and automated enforcement to protect recipients.

5-Tier Trust Hierarchy

Before any sender can reach recipients, they must prove their identity and intent. Higher trust means more capabilities — earned, not given.

TIER 0

New Account

Allowed
Dashboard access only
Read-only mode
Restricted
No messaging
No API access
TIER 1

Email Verified

Allowed
Sandbox testing
10 test messages/day
Restricted
No production access
OTP only
TIER 2

Phone Verified

Allowed
Limited production
100 messages/day
SMS + OTP
Restricted
No marketing
Limited countries
TIER 3

Business Verified

Allowed
Full production
10K+ messages/day
All products
Campaigns
Restricted
No international marketing
Monitoring active
TIER 4

Telecom Approved

Allowed
Unlimited volume
International
Marketing SMS
Premium support
Restricted
Subject to audit
Rate monitoring

How We Enforce Compliance

Multiple layers of protection ensure bad actors can't abuse our platform to spam users.

Real-time Message Scanning

Every message is scanned for spam patterns, phishing attempts, and restricted content before delivery.

  • AI-powered content analysis
  • Pattern matching for known scams
  • URL and link verification
  • Multi-language support

Sender Reputation Tracking

We continuously monitor sender behavior to identify and stop bad actors.

  • Delivery rate monitoring
  • Complaint tracking per 1000 messages
  • Carrier block detection
  • Automatic risk score calculation

Rate Limiting & Throttling

Tiered rate limits prevent abuse and ensure fair platform usage.

  • Per-second, per-minute, and daily limits
  • Automatic throttling for high-risk accounts
  • Burst protection for carrier networks
  • Volume-based tier progression

Geographic Enforcement

Country-level restrictions ensure regulatory compliance.

  • Pre-registration requirements enforced
  • Quiet hours automatically applied
  • Content restrictions by jurisdiction
  • Sender ID validation per country

Behavioral Risk Scoring

Every sender gets a behavioral risk score based on their activity. Higher scores indicate more risk and trigger automatic enforcement.

Risk Factors We Monitor

Delivery failures
High Impact
Spam reports
Critical Impact
User complaints
High Impact
Carrier blocks
Critical Impact
Chargebacks
Critical Impact
Volume spikes
Medium Impact

Automatic Consequences

Warning
Score: 20-49
  • Email notification
  • Dashboard warning
  • Increased monitoring
Throttling
Score: 50-79
  • Rate limits reduced by 50%
  • Review required
  • Support escalation
Suspension
Score: 80-100
  • Account suspended
  • API access revoked
  • Manual review required

Know Your Customer & Business

Before any business can send marketing messages, we verify their identity and business registration. This protects recipients from receiving messages from fraudulent or unverified sources.

Identity Verification

Government ID, business registration, and ownership proof required

Use Case Review

All messaging use cases are reviewed and approved before activation

Ongoing Monitoring

Accounts are continuously monitored for policy violations

What We Block

Phishing attempts
Lottery scams
Fake bank alerts
Unregistered senders
Spammy content
Adult content
Illegal activities
Impersonation

Building Trust Through Transparency

We believe in protecting both senders and recipients. Our enforcement systems ensure only legitimate businesses can reach your phone.